About online help

We've designed this Help system to be as intuitive as possible, but we realize you might have some questions about how to find all the information you need. Here are some of your most frequently asked questions. Just click to see the answer.

You have two options.

Use the Search feature

To search all occurrences of a term in the Help, use the Search field at the top of the page.

NOTE  If you are searching for a phrase (for example: "managing clients"), surround the phrase with quotation marks. Otherwise, all topics that contain either word will be included in the results.

Search by area

The left navigation menu is organized to reflect your business processes. Click a menu option to expand it and make a selection.

Click the Expand icon to the left of a heading to expand the text.

Click the Collapse icon to the left of a heading to collapse the text.

To expand or collapse all the text in a topic, toggle the Expand All icon or the Collapse All icon in the upper-right corner of the page.

To send a Help topic to someone, right-click the URL in your browser and select Copy.

You can launch all interactive help content to which you have access by clicking the (help) icon in the upper-right corner of every application page from within Datto SaaS Defense. Doing so will invoke the Show me how... menu, from which you can search for help topics, launch walk-throughs, or browse highlighted guides.

The interactive help content is supported on the latest releases of the following web browsers except where otherwise noted:

  • Mozilla Firefox versions 57 and above
  • Google Chrome versions 51 and above
  • Apple Safari versions 9 and above are supported for the following OS X releases: Mavericks 10.09, Yosemite 10.10, El Capitan 10.11
  • Apple Safari versions 10 and above are supported for the following OS X releases: Sierra 10.12, High Sierra 10.13, Mojave 10.14
  • Microsoft Edge (v40.15063 or newer, starting from Windows 10.1703)
  • Android Internet
  • Safari mobile
  • Chrome mobile

Some browser configurations can cause interactive help to stop working. Review the settings for your platform and make any necessary changes.

NOTE  To ensure that configuration changes take effect, close your browser and re-launch it. Then, open Datto SaaS Defense again.

All browsers
  • Allow pop-ups and cookies on all Datto domains.
Google Chrome
  1. In Google Chrome, access the Settings page.
  2. Scroll to Privacy and security.
  3. Under the Cookies and other site data header, make sure that the toggle for Send a "Do Not Track" request with your browsing traffic is turned off.
  4. Select Allow all cookies and restart the browser.
Apple Safari
  1. Select Preferences from the Safari menu.
  2. Click the Privacy tab.
  3. Confirm the Block all cookies setting is unchecked.
  4. Confirm that Prevent cross-site tracking is not enabled in your Privacy Settings.

IMPORTANT  We do not recommend using Incognito Mode with interactive help. Doing so will cause undesirable application behavior and inconsistent performance.

If you're encountering unexpected behavior in any of our interactive help content, don't hesitate to use the Datto Help Center for assistance.

When reaching out to our team about interactive content, please be sure to click the Contact Support link in the Show me how menu and copy the information it provides into your ticket or message.

Click the Provide feedback for the Documentation team link at the bottom of each page. Enter your feedback into the form that opens and click Submit.

NOTE  We do not provide technical support. Click the Support link provided at the top of the form for a timely response.